Strategic Account Manager

Job Brief:

As a Strategic Account Manager at Bacancy Technology, you will be responsible for nurturing and expanding relationships with key clients to drive business growth. You will collaborate with cross-functional teams to ensure client satisfaction, identify opportunities for upselling, and contribute to the overall success of Bacancy Technology.

Technology: Client Relationship Management:, Account Growth and Expansion:, Strategic Planning:, Collaboration with Cross-functional Teams:, Performance Monitoring and Reporting:

Role: Strategic Account Manager

Experience: 5+ Years

Position Open: 2

Job Location: Ahmedabad, Hyderabad

Work from Home Available: No

Salary: Not a constraint for the right candidate

Roles and Responsibility:

• Build and maintain strong, long-lasting relationships with key clients.
• Understand client needs and objectives, and proactively address their concerns.
• Serve as the main point of contact for clients, ensuring a high level of customer satisfaction.
• Identify and pursue opportunities for upselling and cross-selling Bacancy Technology's services.
• Develop account expansion strategies to increase revenue and profitability.
• Collaborate with the sales team to generate new business within existing accounts.
• Develop and implement strategic account plans aligned with Bacancy Technology's business objectives.
• Analyze market trends and competitor activities to identify potential opportunities and challenges.
• Work with clients to understand their business goals and align Bacancy Technology's offerings accordingly.
• Liaise with project managers, delivery teams, and other departments to ensure successful project delivery and client satisfaction.
• Coordinate with the marketing team to create targeted campaigns and promotional activities for strategic accounts.
• Monitor key account metrics, such as customer satisfaction, revenue growth, and retention.
• Prepare regular reports for internal stakeholders on the status of strategic accounts.

Skill Requirement:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in strategic account management within the technology industry.
• Excellent verbal and written communication skills.
• Ability to effectively communicate with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Ability to analyze data and market trends to make informed decisions
• Proven ability to work collaboratively with cross-functional teams
• Ability to adapt to a fast-paced and dynamic work environment

Qualification: B.Tech/B.E/MCA

Perks and Benefits:

• 5-Days a week
• Health Insurance
• (28 Leaves a year) 18 paid leave & 10 public holiday
• Maternity paternity leave benefit
• Training and Development: Certifications
• Employee engagement activities: awards, community gathering
• Good Infrastructure
• Flexible working culture
• Onsite opportunity