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Our Comprehensive Types of IT Support For Healthcare

Proactive Medical IT Support

  • Continuous network monitoring and diagnostics to detect and resolve issues before impacting operations
  • Multi-layered cybersecurity with firewalls, IDS, and encryption for HIPAA-compliant patient data protection
  • Automated patch management and version control for up-to-date medical applications and systems
  • Regular vulnerability assessments, penetration testing, and disaster recovery planning for risk mitigation
  • Performance tuning and load balancing to enhance EHR/EMR system speed and data retrieval

Reactive Medical IT Support

  • 24/7 help desk support with ITIL-based incident response for real-time troubleshooting and assistance
  • Automated failover and backup recovery to minimize downtime during failures and other issues
  • Immediate resolution of network, hardware, and software issues, including VPN, LAN/WAN, and cloud
  • Cybersecurity incident response for breaches with forensic analysis and threat containment
  • Emergency support for critical healthcare applications, PACS, and medical devices in case of need

Our Comprehensive Healthcare IT Ecosystem

Our skilled Healthcare IT Support Services ensure that your IT support team is ready to optimize, maintain, and troubleshoot any key components of your healthcare environments, such as:

Our Comprehensive Healthcare IT Ecosystem
  • Network systems and architecture
  • Desktops, tablets, and mobile devices used in healthcare settings
  • Medical devices infrastructure
  • On-premises data centers
  • Cloud services (SaaS, IaaS, PaaS)
  • Application development infrastructure
  • Data management and storage (data warehouses, databases, data lakes)
  • Messaging and data transfer systems
  • Cybersecurity tools (firewalls, IAM, SIEM, etc.)
  • Medical applications and their integrations (EHR, HIS, telemedicine apps, patient and physician portals, and hospital apps)
  • IoT devices (smart wearable and stationary medical devices like CT scanners and cardiac monitors)
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Get Expert Guidance on Your Healthcare IT Project

We ensure you’re matched with the right talent resource based on your requirement.

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Your Success Is Guaranteed

We accelerate the release of digital products and guarantee your success

We Use Slack, Jira & GitHub for Accurate Deployment and Effective Communication.

Comprehensive Support for Healthcare IT Components

We manage the seamless operation of critical IT systems like HIE, telehealth apps, patient portals, IoT infrastructure, and more, ensuring your internal teams remain focused without added pressure.

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Healthcare IT Team Augmentation

We bridge your IT workforce gaps with specialized healthcare IT support and development for short or long-term needs, ensuring efficiency and smooth operation of critical systems without disruption.

End-to-End Healthcare IT Infrastructure Support

From help desk support to ongoing infrastructure maintenance, we offer complete support for your healthcare IT infrastructure, ensuring your systems run efficiently while improving performance.

Explore Our Expertise as a Trusted Healthcare IT Support Services Provider

Mercy Healthcare
Hospital Network

Mercy Healthcare

Technology Used : Epic Systems, HL7 Integration

Mercy Healthcare faced integration challenges between its Epic EHR and lab information systems. We provided comprehensive expert IT support, ensuring seamless HL7 integration across systems, enabling real-time data flow, and improving patient care efficiency.

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HealthNow
Telemedicine

HealthNow

Technology Used : AWS, HIPAA-Compliant Cloud Solutions

HealthNow struggled to scale its telemedicine platform to meet growing demand. Our team deployed a scalable AWS infrastructure, ensuring HIPAA compliance and enhancing performance, allowing them to expand services without compromising security or quality of care.

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MedEquip
Medical Device Company

MedEquip

Technology Used : IoT, Device Management Software

MedEquip needed reliable IT support to manage its network of connected medical devices. We provided ongoing monitoring and troubleshooting, ensuring devices operated smoothly with minimal downtime, improving operational efficiency and patient safety. MedEquip also benefited from our proactive maintenance, reducing the risk of technical failures and ensuring compliance with healthcare regulations.

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What Our Clients Say About Our Clinical IT Support

Dr. Sarah Williams

Dr. Sarah Williams

Chief Information Officer, Mercy Healthcare

"Bacancy seamlessly integrated our Epic system with lab data, drastically improving efficiency and patient care. Their team’s fast response and proactive approach have made a noticeable difference. We now rely on them as a key partner in managing our IT needs.”

Michael Hughes

Michael Hughes

CEO, HealthNow Telemedicine

"Bacancy efficiently handled our AWS migration, delivering secure, HIPAA-compliant solutions that helped us scale quickly. Their Healthcare IT team is always responsive and professional, making them a critical part of our telemedicine expansion. I highly recommend their services.”

Emily Rogers

Emily Rogers

Operations Manager, MedEquip

"Bacancy’s Healthcare IT Services support has kept our IoT devices running smoothly. Their rapid problem-solving and round-the-clock monitoring have ensured minimal downtime, significantly boosting operational efficiency and patient safety. They are a partner we can trust.”

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Technical Expertise You Get With Our Healthcare IT Support Services

Back-end programming languages .NET Java Python PHP GO NodeJS
Front-end programming languages CSS HTML JavaScript Javascript Frameworks AngularJS ReactJS NextJS EmberJS VueJS
Mobile React Native Flutter iOS Android Kotlin PWA
Platforms Salesforce Power BI Dynamic 360 ServiceNow SAP
Containerization Docker Kubernetes
CI/CD tools CI/CD Jenkins Bamboo
Clouds AWS Azure Google Cloud
Databases / data storages SQL server MySQL Azure SQLOracle
Why Outsource Healthcare IT Support to Bacancy?

Why Outsource Healthcare IT Support to Bacancy?

With over 12 years of experience within the IT Support industry, outsourcing healthcare IT support to Bacancy provides you access to specialized expertise, cost-effective solutions, and seamless scalability. We provide round-the-clock support, ensuring critical systems are always running without disruption. Our deep industry knowledge, combined with a proactive approach, helps healthcare organizations enhance efficiency, maintain compliance, and stay ahead of technology trends. With Bacancy, you gain a trusted partner focused on improving patient care through reliable Clinical IT support and services.

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Frequently Asked Questions

Still have questions? Let’s talk

What is healthcare IT support?

Clinical IT Support involves managing and maintaining the technology systems used by healthcare organizations. This includes everything from electronic health records (EHR) systems to network security, ensuring seamless operations and compliance with healthcare regulations.

What are Healthcare IT Support Services?

Healthcare IT Support for medical practices helps medical facilities manage their IT infrastructure, ensuring smooth operations, data security, and compliance with healthcare regulations like HIPAA.

Why should I choose Bacancy for healthcare IT support?

Bacancy brings over 12 years of experience in clinical IT support, offering tailored solutions that ensure compliance, security, and reliability. Our team is well-versed in healthcare regulations like HIPAA, making us a trusted partner for healthcare organizations.

How do you ensure compliance with healthcare regulations?

We strictly adhere to healthcare regulations such as HIPAA and HITECH. Our experienced team stays up-to-date with regulatory changes, ensuring your systems are always compliant and secure, safeguarding sensitive patient information.

How can Healthcare IT Support Services benefit my organization?

Our Healthcare IT Support Services help enhance system uptime, protect sensitive patient data, streamline operations, and ensure compliance with industry standards, improving patient care and operational efficiency of your hospital IT software.

Would outsourcing IT management compromise our information security?

Not at all. Bacancy prioritizes information security by adhering to strict healthcare regulations like HIPAA and HITECH. Our team implements advanced security protocols, ensuring your sensitive data is protected at every level, from infrastructure to day-to-day operations.

How can we assess the quality of your clinical IT support?

We offer comprehensive reporting and transparent communication to ensure the highest service standards. You can evaluate our performance through regular updates, metrics, and feedback from our ongoing support, ensuring that your systems are optimized and secure.

What if we need to modify the terms of our support agreement?

At Bacancy, we offer flexible support agreements tailored to your evolving needs. If your organization’s requirements change, we can adjust the terms of the agreement to ensure that you receive the appropriate level of service and support.

Top-Tier IT Geniuses

Top-Tier IT Geniuses

Bacancy Technology is an exclusive hub of top dedicated software developers, UI/UX designers, QA experts, and product managers with incredibly rare and hidden talents you will ever come across. We let you access the exceptional IT talent globally, from independent software developers to fully managed teams.

Time Zone Aligned

Time Zone Aligned

Timezone is never a constraint when you are working with Bacancy Technology. We follow a simple procedure- our developers and your time zone. Hire dedicated software developers from us and collaborate from far away to work according to your time zone, deadline, and milestone.

Experienced Team

Experienced Team

Whether you are looking for skilled developers in emerging technologies or looking for an extended arm to augment your existing team, we can lend a helping hand in both situations. We are a full-stack software development company with 1050+ skilled and experienced software developers whom you can hire at your convenience to address ongoing business challenges.