Telecommunication Upgrades: Driving Digital Transformation and Customer Satisfaction
Overview
LMP Solutions is the global leader within the niche market it caters to. Its USPs include Customer Experience Enhancement, Digital Lifecycle Transformation, and Efficient Business Process Management. LMP Solutions intends to assist its clients 360° to help to scale and evolve to the ever-growing and competitive marketplace.
Technical Stack
Industry
Telecommunications
Region
USA
Project Size
Non- Disclosable
Highlights
IVR System with Multi-Language Support
Task Router Rules and Listing
Call & Chat with Multi-Participant Screen
Screen & Call Recording with Toggle
Challenges & Solutions
Delivering a centralized delivery of sales and business development support and to convert visitors to leads for immediate action along with improved alignment and quality of pre-sales and lead generation process.
- Solution: Our developers used Twilio and created IVR systems that can handle outbound calls, then, we created flows within Amazon Connect where inbound calls are checked against the number dialed by the caller (where each number belongs to a region or state in the US)
The client intended to set-up a contact center in the Philippines to provide lead generation campaigns for his US office.
- Solution: Our experts implemented Workflows in Twilio to route the calls to agents as per their allotted region or state, and if unavailable then the user can send a voicemail and when the agent login again, the voicemail will be routed back to it.
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Years of Business
Experience
Happy
Customers
Countries with
Happy Customers
Agile enabled
employees
Core Features
- Call Logs with Call Details and Other Records
- Supervisor Barge-in to Monitor the Agents
- Survey Form for Review from End-Customers
- Hoop Hours and Dialpad Add-Ons for Agents
- Agent Score Card to Track Performance Real-Time
No. of Developers
03
Time Frame
December 2022 - Ongoing
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