Enhanced Customer Experience Through Mobile Rollout and User Adoption
Overview
NatWest Online is the Internet banking platform provided by NatWest, a major retail and commercial bank in the United Kingdom. NatWest Online allows customers to access and manage their banking services and accounts through the Internet. It provides a range of online banking features and functionalities that enable customers to perform various tasks conveniently from their computer or mobile device.
Technical Stack
Industry
BFSI
Region
United Kingdom
Project Size
Non-Disclosable
Highlights
Comprehensive Product Offering
Advanced Trading Capabilities
Risk Management and Insights
Continuous Platform Upgrades
Challenges & Solutions
Integration with Upstream and Downstream Systems
- Solution: Simultaneous development of web and mobile applications to ensure seamless integration, enabling users and customers to benefit from the connected systems.
Mobile Version Rollout to External and Internal Users
- Solution: Synchronized development of mobile and web applications, ensuring smooth execution and alignment of functionalities to facilitate mobile version rollout.
Adoption of New Technology Transition from D3 to ag grid
- Solution: Incorporated an auto-update feature that allows for easy integration of features and ensures the platform remains updated to leverage the benefits of the new technology.
User Adoption and Training for effective utilization of Features
- Solution: Implement comprehensive user training programs, ongoing support, and provision of resources to enhance user adoption, optimize platform utilization, and maximize its potential benefits.
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Years of Business
Experience
Happy
Customers
Countries with
Happy Customers
Agile enabled
employees
Core Features
- Multi-Currency Support
- Real-Time Market Data
- Order Customization
- Trade Execution Tools
Developers
7
Time Frame
March 2018- July 2021
Screenshots
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