Checkout Automation and Deep Linking for Frictionless User Experience
Overview
Verizon SMB is a division of Verizon Communications that focuses on providing products and services to small and medium-sized businesses (SMBs). It offers a range of solutions, including internet, phone, TV services, and cloud & security services, to help businesses operate more efficiently and effectively. It also offers specialized services such as business phone systems, network security, and backup and recovery services.
Technical Stack
Industry
Cloud
Region
USA
Project Size
Non-Disclosable
Highlights
Mixed Cart for Different Devices
Service Based Bifurcation
4G/5G Plans with Router Options
Amazon DSP Integration
Challenges & Solutions
Lengthy Checkout and Manual Credit Card Verification
- Solution: Introduced an automation flow for all checks and verifications to run in the background, reducing the number of steps for the customer to complete the order.
Uers to land on the same page they left off in the SMB app after logging in through the external FIOS team app.
- Solution: Implemented Deep-link URLs provided by the FIOS team and used AEM to hold these links. Identified the correct deep-link URL and used it upon routing from the existing page.
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Years of Business
Experience
Happy
Customers
Countries with
Happy Customers
Agile enabled
employees
Core Features
- 4G/5G plans with router options
- Gridwall for smartphones, tablets, and mobile hotspots
- One-talk for conference phones and mobile apps
- Mixed cart for devices of different categories
- Lower funnel for processing options (background/credit checks, payments)
No. of Resources
11
Time Frame
August 2018 - Ongoing
Screenshots
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