How EuroDrive Motors Benefitted With AI Implementation?
Overview
EuroDrive Motors is an automotive manufacturing company based in Europe that provides automotive services on a large scale. The company was facing challenges like delayed internal communications and deterring customer service and wanted to implement in-car assistance for drivers. The client approached us with the challenge of building suitable and robust solutions.
Technical Stack
Industry
Automotive
Region
Europe
Project Size
Non- Disclosable
Highlights
Internal Employee Support
Improved Customer Service
In-Car Assistance
Challenges & Solutions
EuroDrive Motors faced high volumes of diverse queries from employees worldwide, customers seeking automotive support, and drivers needing real-time assistance.
- Solution: The AI assistant was designed with robust Natural Language Processing (NLP) capabilities to handle multilingual and varied queries. It could respond to employees, customers, and drivers precisely, ensuring accurate answers and resolutions.
Onboarding new employees, especially in the automotive sector, was time-consuming and required considerable HR support.
- Solution: The AI assistant automated onboarding tasks, providing new employees with role-specific information and company processes. This solution significantly reduced the onboarding time and decreased the HR staff's workload.
Integrating AI into existing communication platforms, customer support, and in-car systems presented a technical challenge.
- Solution: The team utilized custom APIs to connect the AI assistant seamlessly with the company’s internal platforms, website, and in-car systems. The AI functioned across all environments without disrupting existing workflows.
EuroDrive Motors needed the AI assistant to handle queries in multiple languages and provide accurate information for complex automotive issues.
- Solution: The AI was trained with extensive automotive data and language models, ensuring that responses were multilingual and contextually accurate. This provided consistent support across diverse scenarios, from general inquiries to detailed troubleshooting.
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12+
Years of Business
Experience
1458+
Happy
Customers
12+
Countries with
Happy Customers
1050+
Agile enabled
employees
Core Features
- Multilingual support for global communication
- Automated onboarding assistance for new employees
- 24/7 live chat to answer product-related questions
- Troubleshooting and technical support via the company’s website
- Real-time voice-guided help for drivers
- Step-by-step troubleshooting for vehicle features and issues
No. of Developers
05
Time Frame
September 2022 - March 2024
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